Alliance area company is in need of an outgoing individual to join their growing team. Must be able to troubleshoot to resolve customer and associate complaints. Must be comfortable to conduct outside service calls to ensure quality customer service and expand business. Develop and retain business by providing outstanding customer service, and performing a variety of administrative duties that support the overall mission of outstanding quality performance and service.
Obtain detailed information from customers and utilize it to provide effective customer service.
Monitor employee attendance and performance using the phone and metrics program.
Troubleshoot to resolve problems or complaints.
Coach and counsel associates to ensure quality performance.
Conduct outside service calls.
Must have a reliable vehicle, no felony record.
Requirements must have at least 2 years professional office experience.
Excellent multi-tasking and time management skills and excellent people skills.
Ability to communicate effectively with others.
Ability to problem solve.
Must be willing to take the initiative and be self motivated.
Cooperative, team oriented, patient, calm under pressure, and able to work independently and with a team.
Ability to travel to customer and prospects sites.
Must be able to meet tight deadlines.
Proficient computer skills in Word, Excel and must type at least 40 WPM.